• +1 (830) 625-7923
  • 310 FM 483, New Braunfels, TX 78130
  • Mon - Fri: 8am - 5pm

RETURNED PAYMENTS POLICY

S & T Aircraft Accessories, Inc., hereafter referred to as us, we or our, provides its customers with various payment options. Occasionally, payment attempts may be returned, rejected, voided or refused, either by the customer or the financial institution used for processing the payment or the financial institution which holds the account issuing the payment. Returned payments include, but are not limited to, bounced checks, credit card charge backs and disputes, refused shipments and refused shipment payments, voided checks and cancelled wire transfers (collectively “returned payment”). When we incur a fee for a returned payment, it is our policy to pass that fee along to the customer. The amount of the fee will vary depending on the way the fee was issued to us. The fees typically range from 30 to 150 USD, but can be more, with a minimum fee of 30 USD. We will typically pass the fee directly to the customer without mark up, however we may choose to mark up the fee to recover costs incurred from the labor used to resolve the cost of the fees.

Fees will typically be added to the invoice for which the fee was incurred, however we may choose create a new invoice for the fee. Fees shall be due immediately upon assessment. If the customer has a NET account, the fee will be billed to their NET account. Any customers who have a returned payments towards a NET account must pay the entirety of their NET account balance plus any fees, by credit card, no exceptions. All other fees shall be charged to the credit card we have on file for the customer. We may attempt to contact you in regard to the fee, however we are under no obligation to do so, since by providing us a credit card you previously authorized us to charge your card for the cost of the order. Because this fee was assessed in connection with that order, it shall be considered a second payment towards that order, and as such was previously authorized for that order.

Customers which have returned payments, are subject to loosing their NET account or a reduction in NET account credit limit, refusal to do business with that customer in the future, and withholding of components that are currently in our repair station until the fees are paid. Additionally, our distributors and partners may be notified of such collection activities and may also choose not to do business with you in the future.

Fees which go unpaid shall incur finance charges, and shall be subject to collection activities. Collection activities can included, but are not limited to, the charges being turned over to a collection agency, litigation, and/or a lien being placed on the aircraft for which the item that incurred the fee was assessed. Should litigation be necessary to recover the cost of fees, any cost incurred as a result of litigation, including but not limited to, court costs, attorney fees  employee travel and lost wage and income costs shall be added into the amount of the original fee. In the event of a lien issued, we will attempt to issue the lien for the aircraft for which the part ordered was installed. If we are unable to determine the exact aircraft on which the part was installed, we may place a lien on one or more aircraft which is owned by the billing and/or shipping parties as specified on the original invoice.

If you have any questions about this core return policy, please call us at +1 (830) 625-7923. Deviations from this return payments policy can be requested in advance of the core due date and are at our discretion.

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